FREQUENTLY ASKED QUESTIONS
From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 2- 4 weeks for production, and around 4 -12 business days for shipping.
Estimated Receiving Time = Production Time + Shipping Time
Currently, it takes 2 - 4 weeks to make wedding dresses and 2 - 3 weeks to make other dresses from the day you place an order.
You may check the specific production time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 4-7 days for the shipment. The standard shipping takes 7-15 days. The sooner you place an order, the sooner we start preparing your dress.
Here's the process for dresses:
Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.
Then, each dress is made-to-order by our tailors.
Your dress is shipped from our warehouses shipping times vary from 4 - 12 business days, depending on your region.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.
For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address.
Shipment will be delayed If you provide a PO Box or APO/FPO military address.
If you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!
Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email.
Alternatively, you can log in your account on our website and retrieve the tracking number in “order view”. If you placed your order as a guest, you can still check your order status via this link.
If you have any issues with your order, please do let us know and we'll be more than happy to walk you through it!
We understand that sometimes you may need to have your dress altered to get a perfect fit and so we work hard to make each dress as easy as possible to adjust! However, depending on what needs to be altered and the skill of the seamstress, certain alterations can be tricker than others!
Free Returns are available for Standard Size Dresses. Please check our return policy here.
As long as you’ve chosen the right size, the dress will fit you well.
Please do check your measurements of bust, waist, and bottoms, as well as our Size Chart before choosing any size. Because designers may use different grade rules to determine dress sizes. For example, it’s completely possible to be a size 8 in your daily clothes or other designers’ dresses, and with the same measurements be a size 12 in our dresses.
If you have trouble choosing the size or special requirements, please contact us.