How do I place an order?
To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.
How can I rush my order?
We offer rush order service,but you need to pay $25 for the service,you can learn about it here.
I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.
How can I track my order status?
We will send you an email once your order has been shipped. Please Sign in at first and click 'My Account' in the upper right corner. Click on your order number to check your order status. You can choose to chat now or email us to get information on your order.
When will I receive my order?
You can calculate a delivery estimate by taking the processing time and adding the shipping time. Currently it takes 11-13 days to make wedding dresses and 6-11 days to make other dresses. You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping - expedited shipping, takes 3-6 days. Standard shipping takes 5-8 days, and Super saver shipping (only for items under $50) takes 15-30 days.
Q:How Can you make sure dress will be fit well?
Our dresses run true to size, If dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well; For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5'' So don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement provided is not accurate. There are no extra cost to do custom size and color here.
Q: Can I order this dress in a different style/fabric/length?
A: Yes, there are no extra cost to do custom size and color here, please contact with us before you place order.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A: Yes,we can make dresses according your color and size,just leave your custom information inthe notes, then we will know how to custom make it for you.
Q:What is our advantage?
A: Our goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. We strive to provide you with the most current selection, the most complete size range (Us size 0 to 26, custom size), the best prices and the largest variety of styles. Please just assure it and we will make a perfect dress for your big event!
Q:Could we get color swatches to see what the colors look like in reality?
A:Yes. They take anywhere from 2-10 business days to arrive.
Q:Can I change the design of a dress?
A:Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train. For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat online or email us.
Get a coupon
Method 1: Order Amount(not include shipping)
Up $200 to Save $5 Coupon Code: up200save5
Up $300 to Save $10 Coupon Code: up300save10
Up $500 to Save $20 Coupon Code: up500save20
Method 2: Social Sharing
If your order amount does not meet the conditions of Method 1, you can get a coupon by this method.
You can save our 10 pins(https://www.pinterest.co.uk/landressofficial/) or products to your Pinterest page.
Followers >2k get $10, Followers >20k get $15, Followers >50k get $20, Followers >80k get $25.
Choose one of our products to post to Instagram and @landressofficial.
Followers >1k get $10, Followers >5k get $15, Followers >10k get $20.
If you complete the task of Method 2, please contact us to check, we will send you a coupon.
Note:Only one coupon can be used for one order. Please choose a coupon reasonably.