My Orders

From the time you place your order to the day you get a knock on the door from a nice delivery person, you’re looking at about 2- 4 weeks for production, and around 4 -12 business days for shipping.

Estimated Receiving Time = Production Time + Shipping Time

Currently, it takes 2 – 4 weeks to make wedding dresses and 2 – 3 weeks to make other dresses from the day you place an order. 

You may check the specific production time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping – expedited shipping takes 4-7 days for the shipment. The standard shipping takes 7-15 days. The sooner you place an order, the sooner we start preparing your dress.

Here’s the process for dresses:

Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.

Then, each dress is made-to-order by our tailors.

Your dress is shipped from our warehouses shipping times vary from 4 – 12 business days, depending on your region.

That’s it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.

We will issue a full refund including shipping fee for any missing item or mis-shipped items as long as we are notified within 7 days upon your receipt and your request is confirmed.
Please request a return by Email or in Contact Us directly for assistance with processing your return. After 7 days, we may not be able to process the return and a full refund.

We take pride in offering high-quality dresses for affordable prices! In order to keep costs low and stay friendly to the environment, all orders are made to order! This means that from the day you place your order to the day it arrives on your doorstep your dress has been crafted by one of our incredibly talented dressmakers.

You may check the specific production time including the rush order service on each product page.

All of our dresses are made to order, no matter you ordered in a standard size or custom size. Tailoring Time is displayed on each dress’s product page. We have several offers to choose from.
Thanks for your understanding!

Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.

In the event that you would like to make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.

Thank you for your interest in We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!

Payment FAQs

We accept payment methods like Credit Card, Debit Card, Paypal.

We also offer Installment options for US customers. US customers just need to choose Afterpay at checkout.

if you have any issues with placing your order, please do let us know and we’ll be more than happy to walk you through it! 

If you’re having some trouble with your payment, we do have some tips that usually work, but we’re not able to override the actual system to accept payment if it won’t go through.

Some things you can try that may work include:

1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked. 

2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.

3. Try using a different card.

4. Start over with a new order instead of trying to pay for the same order over again.

5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.

One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up. 

If you’ve tried everything else, feel free to reach out to our awesome team of stylists and we can look into this for you.

1. What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every 2 weeks without any interest.

2. How do I use Afterpay?

Just shop and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy! Please note: Gift card payment is not combinable with this service.

3. Can I use Afterpay if I’m a Canadian customer?

No, this service is only available for customers who live and reside in the US.

4. How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

5. What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Payment Purchase Agreement here.

6. When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from 

7. Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your cart value must be between $35 and $2,000 to use Afterpay on

8. Where can I find out more about Afterpay?

Please visit the Afterpay website here for a comprehensive list of FAQs. You can check out Afterpay’s Privacy Policy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

When you’ve chosen your items and are ready to checkout, you’ll go to the Shopping Cart page or checkout page

Before clicking Proceed to Checkout, you can use your coupon by entering [Coupon code] and then click the [Apply Coupon] button. If you have free shipping coupon, please enter the [Coupon code] at checkout page and then apply

if you have any issues with placing your order, please do let us know and we’ll be more than happy to walk you through it! 

Placing Your Order

Our dresses are made to order. 

Estimated Receiving Time = Production Time + Shipping Time

It takes anywhere from 2 to 4 weeks to ship wedding dresses or 2 – 3 weeks for other dresses after order. Production times do not include ship time. Shipping can take 3-10 business days subject to the shipping method

You can find the ordering timeline at the production time drop list for each product.There are also plenty of options that ship immediately!

We suggest customers order at least 1 – 2 month earlier and customers will have plenty of time to alter the dresses just in case.

We recently streamlined the ordering process for custom sizing and alteration to make it as easy of a process as possible!

Once you’ve created your account, and have your measurements (you can find our guidelines on the Size Chart page), you will want to follow these steps to place your custom order:

  1. Go to the main page for the dress you plan to order.
  2. Choose your product time, color, event date and check the box that reads “Customize” below the size. (Custom made fee is free)
  3. Additional space to input your measurements will appear. You will want to input your bust, waist, hips, height, and hollow to floor measurements in inches/cm.
  4. Submit your personal measurements. Please do not forget to submit your other requirements at the remarks column
  5. Click the button that reads “ADD TO CART”
  6. Go to your shopping cart page and review that everything is correct and select “PROCEED TO CHECKOUT”:
  7. Fill out all shipping and payment information and complete checkout!

It is important to note that because designers may use different grade rules to determine sizes for wedding gowns, it could be possible that you would fall into a size that may not be your daily clothes size. When choosing a dress size, keep in mind that it is always easier to take in a dress than let one out. 

If you are able, it would be best to visit us for an in-store measurement.

If not, no problem! The second best way to figure out which size will fit you best is to match your measurements (bust, waist, and bottom) to our Measuring Guide and handy Size Chart, which is also included on every dress’ product page. 

Some tips:

Not every style fits the same. Strapless styles tend to fit snug because you want to make sure everything stays up! Styles with straps can run a bit bigger in the bust, but that’s definitely an easy fix for a tailor.

If you’re going to wear a bra, take the padding out. Our dresses are made to be worn without a bra, so if you wear one it can definitely make the bust area look a little off!

Make sure you take your measurements with whatever undergarments you plan on wearing with your dress on. If you don’t plan on wearing a bra, take your measurements with a very thinly padded (or unpadded) bra or bralette.

Yes, we can make changes to the dresses  we have according to your demands.  Depending on a number of factors like style, fabric, and modifications, the price can vary.

Please contact us firstly about changes and we will make a quotation!

For custom sizing, we ask for your bust, waist, bottom, height, and hollow to floor measurements. If it is a floor-length style, there will also be an option for extra length, which is where you can include how many extra inches you need for your heels. 

Our custom sizing option is very basic but you can still submit additional measurements at the custom-made remarks column. 

To see how to take each of the measurements we do accept for custom sizing, take a look at the handy video on our  how to measure page!

Returns, Cancellation

For more information, please check our Return & Refund Policy.

For more information, please check our Cancellation Policy.

Free Returns are available for Standard Size Dresses. Please check our return policy here.

As long as you’ve chosen the right size, the dress will fit you well.

Please do check your measurements of bust, waist, and bottoms, as well as our Size Chart before choosing any size. Because designers may use different grade rules to determine dress sizes. For example, it’s completely possible to be a size 8 in your daily clothes or other designers’ dresses, and with the same measurements be a size 12 in our dresses.

If you have trouble choosing the size or special requirements, please contact us.

We understand that sometimes you may need to have your dress altered to get a perfect fit and so we work hard to make each dress as easy as possible to adjust! However, depending on what needs to be altered and the skill of the seamstress, certain alterations can be tricker than others! 

Different seamstresses will also charge different amounts for alterations, so we definitely recommend speaking with a few seamstresses and getting quotes before making your choice!
Each dress includes some additional fabric in the side and zipper seams so that the dresses can be let out. A seamstress can generally let out an extra 0.25 inches from each of the two side seams and the two zipper seams, but not every seamstress will make adjustments to the zipper.
If you have any questions, please do let us know.

When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

If you have any issues with the refund. Please contact us by Email or in Contact Us directly for assistance with processing your return.

All dresses and fabrics are dry clean only – please do not machine wash them! 

If you have wrinkles- please do not use an iron! 

The best cure for any wrinkles is steaming them away. If you have a steamer at home you can do it yourself, or you can take it to a local tailor or dry cleaning and alterations shop who can do it for you as well. Again, please don’t use an iron! They tend to burn or melt the delicate fabrics. We’ve seen burnt dresses. They aren’t pretty, and don’t smell good…

If the wrinkles aren’t too bad, you may want to try hanging it in your bathroom while you’re taking a hot shower and the steam in the room will help get the wrinkles out as well.

Shipping & Delivery

You can only change the shipping address within the same country while your order is still in production.

If you’d like to ship your order to another country, please contact our Customer Service for more details about shipping fee variations and logistic restrictions.

Once your order is shipped, we are unable to change the delivery address anymore.

If you want to change shipping address, please do let us know and we’ll be more than happy to walk you through it! 

You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost

We have three shipping methods including expedited shipping, standard shipping, and normal shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.

Items at are listed with prices without customs duties, sales taxes, VAT or any other hidden fees. We don’t charge any sales tax or VAT from customers in any states or countries.

However, because of strict customs inspection in some countries, you may be charged customs fees on imported items by the local customs office.

Sorry that we have no control over this and cannot predict what amount might be. You may contact your local customs tax office for details.

If you have any issues with placing your order, please  do let us know and we’ll be more than happy to walk you through it! 

Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email. 

Alternatively, you can log in your account on our website and retrieve the tracking number in “order view”. If you placed your order as a guest, you can still check your order status via this link.

If you have any issues with your order, please do let us know and we’ll be more than happy to walk you through it!

For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address. 

Shipment will be delayed If you provide a PO Box or APO/FPO military address.

If you have any issues with placing your order, please do let us know and we’ll be more than happy to walk you through it!